Frequently Asked Questions
Frequently asked questions.
Below are some the questions commonly asked by our customers. If you still have any other question then fell free to contact us.
Payments & Signup
How do I sign up for your services?
Please send us a message from contact page on our website. Our sales consultant will get in touch with you and setup the number for you.
Do I need to pay in advance?
No. Once your number is setup, you will receive an invoice from us. Then you can pay the invoice from your self service portal.
Is there any minimum number of users for these plans?
No. There is no minimum. Even 1 user account we can activate. Minimum duration of service commitment is 6 months.
Do you accept PayPal transfers?
No. At the moment we do not accept payment by PayPal. Payment needs to be done either by Credit card or by Bank Transfer.
Do you accept Bank Transfers?
Yes we do. But the minimum payment amount for Bank Transfer is 1000 SGD. So generally it is not for businesses with small teams.
Are all the prices specified in Singapore dollars?
Yes all process are in Singapore Dollars, and where we refer to cents, it is Singapore cents.
What is this service exactly, is this some kind of calling app?
This is a complete telephone system using SIP protocol. In this you can get inbound number as well as can make outbound calls. This is not like long distance calling cards or one way telephone communication. You get a Singapore local number using which you can make and receive calls.
What is the PBX service in this?
PBX service is included in this package. Obviously if you are taking this service for 1 user then it may not be much relevant. However it is possible to create extensions, route calls to extensions in a multi user scenario. This setup can be managed by you or our team can help you to set this up.
Do you offer Free softphone application?
Yes we do offer free softphone application. Once your account is setup we will send you the license code and further instructions for downloading the softphone. The license is valid for 1 PC or Mac and 1 Mobile (Android or Mac) installation.
How can I order IP Desk phone from you?
Send us a note from contact us page on this website and our sales person will help on this. Please note currently we can ship Desk phones within boundaries of Singapore only.
Can I use my own Softphone / Desk phone?
Yes. If you have softphone or Desk phone you can very well use that. However you will need to do setup yourself.
Where can I get login details for my account?
Once your account is setup, our team will send you the detailed instructions with login details, and SIP server details.
Once I Sign up, can I call anywhere in the world?
Yes. You can call anywhere in the world. However please note two thing. Some numbers by default do not accept incoming calls from IP numbers, example toll free numbers in most of the countries. So calling to them will not work. Also some numbers in some remote parts of the world are high cost numbers, Example a Number is Guyana may cost 3 USD a minute, such a numbers are barred in our system. As a normal business person this should not impact to you. However if you have a need to call to such destinations then contact us, we have a separate product for such requirements.
What if I cross over my free minutes limit?
In that case for additional minutes to local numbers you will be charges @1.7 Cents per minute.
Can I receive incoming calls in any country (Other than Singapore)?
Yes. So long as you are connected to our network via your softphone, the incoming call will be routed to you. So for example it is possible that you are in India and have setup a business in Singapore, then using our services you can receive calls in India by using Singapore local number. However keep in mind, some countries do not allow VOIP calling in their jurisdiction (For example UAE). So in such a country you will not be able to receive the call, as internet in these countries bar the voice transmission.
How fast internet is required for using these services?
Voice call itself takes approx. 125 KB per second. So in general internet speed of approx. 2-3 MBPS is enough. This is generally available in most of the countries. However please note that in some countries the consistency of internet speed varies greatly. The location and proximity to mobile tower (if using mobile internet) may also impact the call experience.
What is 6* numbers vs 3* series numbers?
All the landlines in Singapore start with 6, this is what we call 6 series numbers. Whereas 3 series numbers are introduced for the sole purpose of IP telephony. So If you are using this number to interact with local business partners then a 6 series number is recommended. If your focus is not primarily local market then a 3 series number will be enough. Please note that 6 series number can be allocated to a person resident in Singapore or to a business entity registered in Singapore. If you have neither of this then you can apply only for 3 series number.
What information I need to provide to sign up services from you?
Singapore Telecom regulations has laid a procedure to obtain necessary identification documents from the person signing up for the services. Check our page on requirement for this.
Can I get a Demo?
Yes. Please contact us for a Demo. We will setup one extension for you in our system. Using this you can receive calls as well as make outgoing calls for up to 10 minutes in total.