Features of our Cloud Telephony system
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Call Management Features
You can receive incoming call on these numbers. You can publish these numbers on your card and when client calls you the call will be routed to you.
You can make outbound calls from these numbers. This can be done using your softphone or hardware IP phone.
System keeps the record of calls. So in case you need to investigate the call details, then it is available via web self service portal.
Shared telephone number
You can take a single telephone number and share it among all your employees. This number then becomes your corporate identity.
Individual numbers (DID)
If you wish, you can have individual DID’s for every employee at an extra cost.
While the call is ongoing it can be put on hold mode, especially when the caller or receiver wants to verify something.
Unlimited concurrent calls
You can have unlimited concurrent call simultaneously coming in or being made out of your account.
Cheap International Calls
International call starts at local rates for most of the destination. The rate for most of the countries is below 3 Cents per minute.
Receive calls internationally
If using a softphone, you can receive an incoming call on your Singapore number even if you are abroad.
Setting up of business hours
If the call is received outside business hours, a message will play that the office is closed.
Extension based call routing
On an incoming call, the caller can dial an extension and the call will be routed to the right person.
Department based call routing
System plays a message, Dial 1 for sales 2 for finance. Caller then dials the right number to reach to somebody in that department.
Specify max call duration
Example if set to 30 minutes then call is terminated after 30 minutes. This is good to ensure that calls do not last too long.
If using departmental routing, you can have simultaneous ring. In that case the call will be routed to all people in that group and their phone will ring at same time.
Busy redirection to voicemail
If the caller is busy on another call the call will be redirected to the voicemail.
If required you can transfer an ongoing call to another extension.
All incoming call will display the caller id so long as the caller has not barred this.
Do not disturb
A user can set his status to “Do not Disturb” in that case calls can not be routed to him.
HD quality calls
All calls use High definition voice. This is clearer than normal telephone calls.
Within company intercom
You can call another extension within the company and it is free of any charges.
Numbers and Softphones
6*/3* series telephone numbers
We offer DID numbers from both batches. However do note 6* numbers are available only to people and businesses in Singapore.
You can add additional international numbers to your pack. Currently we offer numbers in USA, Canada and UK.
Softphone for Windows & Mac
We provide softphone app for both Windows and Mac. This way you can install it on your laptop or PC.
Softphone for android and iOS
We provide softphone app for both Android and iOS. Install it on your phone to connect from anywhere in the world.
Off market desk phones
If your job is primarily from a single location, we can provide you IP deskphone at extra cost. These have best voice quality.
It is possible to enter into instant conference by adding a person or two in the ongoing call.
Optionally do one off call recording in the softphone.
SIPTEL specializes in providing VOIP services in Singapore. While most of our clients are from Singapore, we also serve businesses from diverse locations having business connections to Singapore. We have served clients primarily from these countries.