Features of SIPTEL VOIP plansFeatures of our Cloud Telephony system We are here to help you.Call Management Inbound calls You can receive incoming call on these numbers. You can publish these numbers on your card and when client calls you the call will be routed to you. Outbound calls You can make outbound calls from these numbers. This can be done using your softphone or hardware IP phone. Call logs System keeps the record of calls. So in case you need to investigate the call details, then it is available via web self service portal. Shared telephone number You can take a single telephone number and share it among all your employees. This number then becomes your corporate identity. Individual numbers (DID) If you wish, you can have individual DID’s for every employee at an extra cost. Call hold While the call is ongoing it can be put on hold mode, especially when the caller or receiver wants to verify something. Unlimited concurrent calls You can have unlimited concurrent call simultaneously coming in or being made out of your account. Cheap International Calls International call starts at local rates for most of the destination. The rate for most of the countries is below 3 Cents per minute. Receive calls internationally If using a softphone, you can receive an incoming call on your Singapore number even if you are abroad. PBX Features Setting up of business hours If the call is received outside business hours, a message will play that the office is closed. Extension based call routing On an incoming call, the caller can dial an extension and the call will be routed to the right person. Department based call routing System plays a message, Dial 1 for sales 2 for finance. Caller then dials the right number to reach to somebody in that department. Specify max call duration Example if set to 30 minutes then call is terminated after 30 minutes. This is good to ensure that calls do not last too long. Simultaneous ring If using departmental routing, you can have simultaneous ring. In that case the call will be routed to all people in that group and their phone will ring at same time. Busy redirection to voicemail If the caller is busy on another call the call will be redirected to the voicemail. Call Transfer If required you can transfer an ongoing call to another extension. Caller id All incoming call will display the caller id so long as the caller has not barred this. Do not disturb A user can set his status to “Do not Disturb” in that case calls can not be routed to him. HD quality calls All calls use High definition voice. This is clearer than normal telephone calls. Within company intercom You can call another extension within the company and it is free of any charges. Numbers and Softphones 6*/3* series telephone numbers We offer DID numbers from both batches. However do note 6* numbers are available only to people and businesses in Singapore. International numbers You can add additional international numbers to your pack. Currently we offer numbers in USA, Canada and UK. Softphone for Windows & Mac We provide softphone app for both Windows and Mac. This way you can install it on your laptop or PC. Softphone for android and iOS We provide softphone app for both Android and iOS. Install it on your phone to connect from anywhere in the world. Off market desk phones If your job is primarily from a single location, we can provide you IP deskphone at extra cost. These have best voice quality. Instant conference It is possible to enter into instant conference by adding a person or two in the ongoing call. Call Recording Optionally do one off call recording in the softphone.