Frequently asked questions

Below are some the questions commonly asked by our customers. If you still have any other question then feel free to contact us.

Payments & Signup

How do I sign up for your services?

Please send us a message from contact page on our website. Our sales consultant will get in touch with you and setup the number for you.

Do I need to pay in advance?
Is there any minimum number of users for these plans?
Do you accept PayPal transfers?
Do you accept Bank transfers?
Are all the prices specified in Singapore dollars?

Service Related

What is this service exactly, is this some kind of calling app?

This is a complete telephone system using SIP protocol. In this you can get inbound number as well as can make outbound calls. This is not like long distance calling cards or one way telephone communication. You get a Singapore local number using which you can make and receive calls.

What is the PBX service in this?
Do you offer Free softphone application?
How can I order IP Desk phone from you?
Can I use my own Softphone / Desk phone?
Where can I get login details for my account?


Once I Sign up, can I call anywhere in the world?

Yes. You can call anywhere in the world. However please note two thing. Some numbers by default do not accept incoming calls from IP numbers, example toll free numbers in most of the countries. So calling to them will not work. Also some numbers in some remote parts of the world are high cost numbers, Example a Number is Guyana may cost 3 USD a minute, such a numbers are barred in our system. As a normal business person this should not impact to you. However if you have a need to call to such destinations then contact us, we have a separate product for such requirements.

What if I cross over my free minutes limit?
Can I receive incoming calls in any country (Other than Singapore)?
How fast internet is required for using these services?
What is 6* numbers vs 3* series numbers?
What information I need to provide to sign up services from you?
Can I get a Demo?