What is a SIP phone in Singapore?

Know more in detail about SIP phone protocol and two types of SIP phones.

Basics of SIP Phone

SIP Stands for Session Internet Protocol. In Simple terms, SIP phone stands for a phone system which connects through the internet. While in conventional telephony, you need copper wires installed to be able to connect to the phone, there is no such requirement in SIP protocol. You can link to telephone system even by using mobile internet.

A key thing to note here – Even if SIP connects over the internet, it can make and receive calls to any landline or to the mobile number. SIP is not like or any other calling app, which is typically restricted on calling to people who are using that app.

SIP Phones are of two types:

  • Hardphones or Deskphones
  • Software SIP Phones

SIP Phone

SIP hard phone

These are hardware phones which look like any other old type phone. See the photo on the side and you will get an idea. The picture here is of a Cisco SIP phone. While it looks much like conventional phone, it is connected to a RJ-45 (Ethernet cable) jack just like your computer. This way the phone is able to connect to the internet to make or receive calls.

It is a general experience that hardphones are able to give the best voice quality and call completion compared to softphones. This is because most of the time these are connected via a LAN cable (So work better than wireless) and these have dedicated circuits for voice processing.

If your job is deskbound, then we will recommend you to consider a hardware phone as your primary SIP phone. However for this phone to work, you must be connected to the internet.


SIP Phone

Soft SIP Phone

As the name suggest, this is a software program phone, that can be installed on your computer, laptop or on your mobile phone. Many free software SIP phone clients are available on internet and in Android and iOS marketplace. A sample of this is shown on the picture here.

SoftPhone Benefits

The Key benefit of the software SIP phone, is that it is completely mobile. Your phone in this case travels with you. If you have installed it on your mobile phone, then it sits in your pocket, and anytime a call is routed it will ring on your phone which you can attend to.

If the SIP phone is installed on your laptop or desktop, then you can communicate and make / receive calls while working on your PC. Moreover the data from such software can be integrated with other applications like CRM or dialer software.

Have both Hardware as well as Software SIP Phone

Certain setups will allow you to do login to SIP phone from two instruments. In that case you may have both a hardware as well as software SIP phone. So when you are in the office, on your desk, you can use the hardware phone, but while on move, you can use same number and extension using a software sip phone.

Standard VOIP Plan Pricing

Prices in SGD
Pricing for standard VOIP plan starts at 19 SGD per month for 1 user. With higher number of users the pricing will come down. No setup required at your location. Just connect through internet and the phone system works.

Standard VOIP

Call Center Pricing Plan

If your call volume is higher than usual use, then select this plan. This plan is suitable for telemarketing, Call centers, Lead generation cold calling. We reserve extra capacity for you in this plan.

Channel Based Pricing

Channel based pricing is suitable for establishments with their own inhouse PBX. In this case we just forward call to the static IP of your PBX. From there on configuring PBX and administering users is your responsibility. Number of channels represent number of concurrent calls allowed.

International Calling Rates

Call internationally at local rates
Country ISD Code SGD per min from

SINGAPORE

65

$0.02

ARGENTINA

54

$0.05

AUSTRALIA

61

$0.07

AUSTRIA

43

$0.21

BELGIUM

32

$0.16

BRAZIL

55

$0.05

CHILE

56

$0.08

CHINA

86

$0.2

COLOMBIA

57

$0.09

CUBA

53

$1.41

DENMARK

45

$0.05

EGYPT

20

$0.25

FRANCE

33

$0.04

GERMANY

49

$0.06

GREECE

30

$0.04

HUNGARY

36

$0.12

INDIA

91

$0.05

INDONESIA

62

$0.11

ITALY

39

$0.05

JAPAN

81

$0.09

MALAYSIA

60

$0.05

Country ISD Code SGD per min from

MEXICO

52

$0.11

NETHERLANDS

31

$0.06

NEW ZEALAND

64

$0.07

NORWAY

47

$0.06

PERU

51

$0.63

PHILIPPINES

63

$0.28

POLAND

48

$0.25

ROMANIA

40

$0.04

RUSSIA

7

$0.09

SOUTH AFRICA

27

$0.18

SOUTH KOREA

82

$0.05

SPAIN

34

$0.05

SRI LANKA

94

$0.28

SWEDEN

46

$0.05

SWITZERLAND

41

$0.09

THAILAND

66

$0.12

TURKEY

90

$0.06

UNITED KINGDOM

44

$0.07

USA

1

$0.05

VENEZUELA

58

$0.12

VIETNAM

84

$0.11

Next steps

Usually, activation is completed in 2 days once signed documents are presented. Document signing and verification procedure are carried according to guidelines of Info-communications Media Development Authority of Singapore.
  • 1

    Send Enquiry

    Contact us today for signing up the plan

  • 2

    Sign Documents

    Sign contract & terms and conditions

  • 3

    Provide ID Documents

    Company Bizfile or personal ID copy

  • 4

    Verification

    Verification of ID and documents

  • 5

    Activation

    Services activated

Why SIPTEL?

Some reasons why you should engage SIPTEL

No lock-in period

Notice period of 1 month

No Account minimum

Small accounts accepted

Quality setup

HD voice, great experience

Free Trial

To test the system